Technical customer service
Servicing is just as important for analytical instruments as it is for a car. Not only does it save money, it also ensures flawless operation and reliable measurement results.
Measurement values are becoming increasingly important in production, quality control and European legislation. They need to be available, accurate and checked at all times; that's why some measurement instruments are in use 24 hours a day, 7 days a week. If consistent operation is to be maintained, a maintenance and service schedule is essential.
We provide you with advice and support right from the very start!
We can help you during the instrument set-up stage to save you time and money. You can then get started with your first measurements immediately. Another benefit: you get to know your personal contact during commissioning and while receiving specific training. This contact will remain alongside you for advice and practical support, offering tips and tricks to help you use your instrumentation.
Note: commissioning forms part of the Comfort Service Contract.
Service and maintenance contracts
We offer preventative services to help increase the operational reliability of your HACH LANGE measurement instruments. Want to find out more about the individual contracts available? Simply download the following files:
One-off service: Service with no obligation to take out a contract.
Basic service contract: basic instrument maintenance with regular preventative services.
Comfort Service Contract: achieve optimum operability for your instruments with regular preventative services. (Includes extended warranty for up to 5 years).
The service plus contract combines our proven on-site service with continuous remote diagnosis.
Complete Service Package: we look after the instrument so you can focus on looking after your business. Everything from the Comfort or Service Plus Contract, plus the following benefits:
- Maintenance and service schedule (for example, cleaning the instrument and changing the reagents)
- Regular visits from our service technicians
- Combination of existing on-site maintenance with fundamental services
WTOS — Water Treatment Optimisation Solutions
We continue to provide customer care after the optimisation phase, offering support via remote access whenever you need it. We'll also be happy to monitor the condition of the systems we supply and intervene before any failures arise so you can achieve cost savings.
By combining our on-site support with our skills in measurement and process technology plus innovative control technology, we provide you with a one-stop shop.
WTOS covers typical commissioning, configuration, optimisation and remote access support.
The remote diagnosis network provides proactive remote diagnosis performed by specialists and a monthly availability report.
Process network solution (for Profibus etc.)
We also offer the right service solution to cover your process networks. For example, we offer network consulting, a full function check and training on using the operator menu and the data logs.
Network consulting for Profibus and SC 1000 networks keeps your entire network running at optimum performance.
Repair service allows us to restore your instrument to full functionality
If your instrument is no longer functional, our qualified technicians are on hand to help. We will repair your instrument on site wherever possible. Or, if you need an alternative to our field service, our workshop service is the perfect solution. We focus on performing repairs and restoring instrument availability as quickly as possible. Save even more time with the simple ordering process offered by our express repair service.
Need more information? Then call us for free!
Technical customer service
HACH LANGE LTD
Unit 1, Chestnut Road
Western Industrial Estate
Customer service (for orders, collection service and information material)
Call us on: 01 460 2522
Fax: 01 450 9337